In His Hands International Bible College

In order to access your course or program, you must first enroll in what you want. You will be guided through the checkout process. Then you will receive a welcome email with a link to access the course or program from your Student Dashboard.

If you didn’t receive a Site Welcome Email and/or Express Sign In Link, you are still able to set or reset the password for your account by: 1. Copying this into your browser: https://in-his-hands-international-bible-college.thinkific.com/users/sign_in 2. Clicking the Forgot Password? button 3. Adding the Email you registered under 4. Following the instructions to set or reset your password

If you have forgotten your password and are locked out of your account, you can trigger a reset password email right from your site sign in page! 1. Go to: https://in-his-hands-international-bible-college.thinkific.com/ 2. Select Sign In on the top right 3. On the login page, select Forgot Password 4. Enter the email address you used to create your site 5. Click Submit 6. Check your email inbox for a password reset email with further instructions

Troubleshooting - If you are not receiving e-mails from In His Hands International Bible College, it may be because we use Thinkific as our platform, so e-mails may be sent to you from [email protected] or [email protected]. If you are having issues receiving your password reset email, here are a few things to try: If you don't receive the email within a few minutes, check your Spam or Junk folder. If you requested a password reset multiple times, only the most recent reset email will work. Make sure to click the reset link on the most recent email you have received. If you don't remember which email address you used, try all email addresses you might have used to create your account. The reset password email is valid for 6 hours. If you have not reset your password within this period or if you have submitted multiple requests, you will see a reset token failed message when using the password reset link provided in the email. Make sure to reset your email within the 6 hours and use the most recent password email you receive.

With subscriptions and payment plans, you will be charged monthly or at the frequency that you have defined when selecting your course. The billing schedule will vary per student based on when you first enrolled in your course. When an attempted payment fails, you automatically lose access to the course content at 23:59:59 UTC on the date of renewal. Your enrollment is then marked as expired. You can manage failed payments or expired courses with both Thinkific Payments and Stripe or contact us at [email protected] to set up another payment plan for you, to send you an invoice for the balance, to pause the payments, or to pay a fee to reinstate the course or program.

1. Clear the cache and restart the browser 2. Try a different browser (we like Google Chrome) 3. Try an Incognito / Private Window (this will rule out an issue with browser extensions) 4. Restart the device 5. If possible, try a different device 6. If possible, try a different internet connection

Card processing issues are often caused by a restriction set by the cardholder's bank. From insufficient funds to an overzealous fraud system, payment failures can happen for a number of reasons. As a quick first step, you can always try a different card. Here are some other common issues to look out for: Some debit cards require a PIN to be entered. If you are trying to use one of these cards, you may need to use another card to pay the tuition. Some cards have restrictions on cross-border usage. If the card was issued in a country other than the US, this could be the issue. In this case, you may need to contact your bank to see if you have this restriction, and if they can lift that restriction for this purchase. High-cost items can trigger a fraud warning from the cardholder's bank. Again, in this case, you may need to contact your bank to authorize the purchase. Some cards (often corporate cards or FSA cards) can only be used for certain business categories, like travel or healthcare. In this case, you may need to use a different card.

Are you sure that you set up an account? Did you sign up under a different name or a different email account? Are you enrolled in any courses? Are they the correct courses? Did you check your junk or spam folders for an email from us? Are you enrolled in the full course or just the free preview? Is your enrollment expired? Does your date of enrollment match your order date? If you are sure that you have done all of those things right and are still having issues, contact us at [email protected], we may be able to figure it out on our end and send you a new welcome email with a link to get started.

If you are receiving a message that you cannot view the PDF on your browser yet can normally view PDFs from other websites, it may have to do with your browser settings. Check your browser and ensure that the application set to view PDFs is the "preview in browser" option.